Frequently Asked Questions
Everything you need to know about your comfort and shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unused items with original tags intact. Please initiate the request via our Returns Portal to schedule a free pickup.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
How do I ensure I pick the right size?
Every product page features a detailed Size Guide. We recommend measuring yourself and comparing it to our chart, as fits may vary between loungewear and sleepwear styles.
Do you offer international shipping?
Currently, we only ship within the country. We are working hard to bring SlumberJill to international customers soon, so stay tuned for updates.
What should I do if I receive a damaged item?
We maintain strict quality control, but if you receive a defective product, please contact our support team within 48 hours of delivery with photos of the damage for an immediate replacement.